Water Utilities Customer Satisfaction Survey
Welcome to the Arlington Water Utilities (AWU) Customer Satisfaction Survey! Please take a moment to complete the survey below. Your responses and comments are greatly appreciated.
1.) What was the purpose of your customer service request?
New Service
Close Account
Question About Bill
Question About Meter
Make A Payment
Other
2.) How well do each of the following words describe your customer service representative? (check all that apply)
Patient
Friendly
Impatient
Rude
Enthusiastic
Responsive
Unconcerned
Interrupted
Listened Carefully
Courteous
Unattentive
Unprofessional
Other word or phrase:
3.) What best describes what happened? (check all that apply)
Quickly solved the problem or responded to request
Appear knowledgeable and competent
Helped you understand the cause and the solution to the problem
Had to explain several times
Didn't know how to handle the problem
Handled issues with courtesy and professionalism
Other:
4.) Overall, how would you rate the quality of service you received from AWU customer services?
Superior
Very Satisfactory
Average
Somewhat Unsatisfactory
Poor
5.) Would you like one of our staff to contact you?
Yes
No
Comments/Suggestions?
(maximum 5000 characters)
Contact Information
(* only required if you selected 'Yes' to Question 5)
*Name:
Water Account Number:
*Premise Address:
*Phone Number:
* The information that you provide to the City Of Arlington will remain private. This data will not be used or sold for any other purposes.